Reference

Understand Your Rights on guru600

Our legal terms set out how your account, your data, and your activity on guru600 are handled — written plainly so you know exactly where you stand. Access depends on local law and is available only where permitted in your region.

Account TermsPrivacy & DataDANA · OVO · GoPay Wallet UseEligibility by RegionContact & Requests

Explore the Lobby Read FAQ

Browse the Full Policy Scope

guru600 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on guru600, you agree to these terms in full. Your account is personal and non-transferable — sharing credentials or operating multiple accounts is not permitted. All wallet transactions processed through DANA, OVO, or GoPay are subject to the transaction rules of those

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respective services in addition to ours. We reserve the right to suspend or close accounts where activity breaches these terms, including fraudulent funding attempts or misuse of wallet top-up flows. Eligibility to access the platform depends on local law and the region from which you connect;
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it is your responsibility to confirm that access is lawful where you are located. We may update these terms periodically — continued use of your account after a published change constitutes acceptance. If you disagree with any revision, you may close your account and request a
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final wallet balance review through our support channel. Players in Bandung and across Indonesia can reach our support team at any time to ask about specific clauses before accepting.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT LEGAL TEAM

Reach Us for Legal Queries

Have a question about a specific clause, a data request, or an account dispute? Our support team handles legal and policy queries around the clock — reach us through any of the channels below and we will respond with the relevant policy detail.

Team online

Live Chat

Open the chat widget from your account dashboard. Available around the clock for policy questions, account disputes, and wallet transaction clarifications via DANA, OVO, or GoPay.

Email Support

Send your legal query or data access request to our support address. We aim to respond within one business day with a clear reference to the relevant policy section.

Account Help Centre

Log in and navigate to Account Settings, then select Help & Policy. From there you can submit a formal request, track its status, and download a copy of your account data.

DATA & SECURITY

How We Protect Your Account Data

Your account data is stored with encryption in transit and at rest. We do not sell personal data to third parties, and wallet identifiers linked to DANA, OVO, or GoPay are used solely to process your transactions and verify account ownership.

Data Retention We keep account records for as long as your account is active and for a defined period after closure, in line with applicable financial record-keeping requirements. You may request a summary at any time.

Cookie Policy We use session and analytics cookies to keep your login active and understand how the lobby is used. You can manage cookie preferences from the settings panel in your account without affecting core functionality.

Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can freeze the account within minutes of your request.

Request Your Data You have the right to request a copy of the personal data we hold on your account. Submit the request through Account Settings or via email support and we will process it in accordance with applicable data rules.

Common Legal Questions Answered

These are the questions we hear most often about account rights, data handling, and how our terms apply to wallet use in Indonesia.

Account access is available to eligible adults where local law permits. It is your responsibility to confirm that using the platform is lawful in your location before registering.

Wallet details are used only to process deposits and withdrawals and to verify that the account holder matches the wallet owner. We do not share this data with third parties outside of transaction processing.

Yes. Log in, go to Account Settings, and submit a data request. Alternatively, email our support team. We will compile and send your account data within the timeframe required by applicable rules.

After closure, we retain records for the period required by financial regulations, then delete them. You can ask our support team for the specific retention period that applies to your account type.

Open a dispute through the live chat or email channel. Provide your account ID and the transaction reference. Our team will review against the relevant policy clause and respond with a decision and next steps.

Yes. We publish a notice on the platform and, where possible, send an alert to your registered contact. Continued use of your account after the effective date means you accept the updated terms.

Understand Your Rights on guru600

Reach Us for Legal Queries

Live Chat

Email Support

Account Help Centre

How We Protect Your Account Data

Common Legal Questions Answered

01 Who can open an account on guru600?

02 How is my DANA, OVO, or GoPay data used?

03 Can I request a copy of my personal data?

04 What happens to my data if I close my account?

05 How do I dispute a transaction or a policy decision?

06 Will I be notified if the legal terms change?

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