Reference

Read Our Terms Before You Start

These terms set out the rules that apply when you open an account and use our services at guru600 — covering how your account works, how transactions via DANA, OVO, and GoPay are handled, and what we each agree to.

Account RulesDANA · OVO · GoPay TransactionsEligibility & AccessAccount SecurityPolicy Updates
guru600 Read Our Terms Before You Start
ACCOUNT & DATA

How We Handle Your Account and Data

Your account security and the way we hold your information are governed directly by these terms. Here is how each area works in practice — from the data we collect to how long we keep it and how you can request changes.

Data We Collect

We collect the information you provide at registration and during transactions — name, contact details, and payment identifiers for DANA, OVO, or GoPay. We use this only to operate your account and process your requests.

Account Security

Your account is protected by a password and, where enabled, a one-time PIN sent to your registered number. Never share your login credentials. If you suspect unauthorised access, contact us immediately via live chat.

Data Retention

We retain your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You may request a summary of the data we hold at any time through support.

Requesting Changes

To update personal details, correct a record, or request account closure, contact our support team via live chat or email. We process verified requests promptly and confirm completion in writing.

CONTACT & HELP

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly on the site, via email, or through our Telegram channel — whichever fits how you work.

Team online

Live Chat

Open the chat widget on any page at guru600 for a direct conversation with our team. Available around the clock for account and terms queries.

Email Support

Send your question or formal terms-related request to our support address. We aim to respond within one business day for written correspondence.

Telegram

Find us on Telegram for quick follow-ups on account access, transaction status, or any clause in these terms you want clarified before proceeding.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account is covered by these terms, including how we verify transactions and handle disputes.

You can close your account before the updated terms take effect. Contact our support team via live chat and we will guide you through the closure and any pending withdrawal steps.

Reach out to our support team by email or live chat with a data request. We will confirm what we hold, how it is used, and provide a summary within a reasonable timeframe.

Access depends on local law and eligible regions. If your location restricts use of our services, certain features or your full account may be unavailable. Check with support if you are unsure.

Contact us immediately through live chat. We can place a temporary hold on your account, review recent activity, and help you reset your credentials to secure access again.

We retain records for the period required by applicable Indonesian law after account closure. You can request details about the specific retention period through our support team.